Terms

Raeus Pte. Ltd. reserves the right to refuse service, remove or edit content, or cancel orders at their sole discretion. You will be emailed your receipt, pick up tracking information and details regarding your order.

Shipping

Raeus Pte. Ltd. will attempt to ship all merchandise within two business days of purchase unless otherwise specified. Dependent on the location of the manufacturer in which your item was purchased from, lead times can range anywhere between 3-5 business days on stock items. For items with lead times greater than 5 days, the lead times will be specified in the description. Raeus Pte. Ltd. will not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.

Returns

Merchandise purchased from VeryWell.sg may be returned only in the event of damage reported at the reception of the item. Should the products in your parcel be damaged, leaking or otherwise rendered unusable, please contact us immediately at [email protected] Returns must be pre-authorized by [email protected] Auros will not be responsible for any costs associated with shipping the return. Actual cost of shipping the item to you will not be credited or refunded. Claims for defective or damaged items must be filed within 5 days of delivery. Please inspect your items immediately upon delivery. Claims received after 5 days of delivery will be subject to respective vendor warranty policies. All lighting and electronic products may be subject to a minimum 25% or maximum 50% restocking fee in addition to any shipping charges incurred.

Order cancellation

If you wish to cancel your order you may do so before it is processed and shipped out. You can do it from your account or by contacting us to assist you – simply send an email to [email protected]

Cancellations requested after the products have shipped will be honored if the delivery of the products was rejected by you (so you have not subsequently accepted the parcel) and may incur additional fees to cover the additional transportation costs. The remaining amount will be refunded.

Raeus Pte. Ltd. reserves the right to modify or change the terms of use of this site with or without notification.

User Warranties

In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.

Disclaimer of Warranties

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Raeus makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. Indemnification

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